Shell Malaysia is committed to their customers to ensure safety and well being in this pandemic crisis period by providing sanitation of its pump every hour at the stations.    

Staff at Shell stations goes hand-in-hand to ensure the continuity of operations during this MCO period. Shell has implemented several prevention guidelines to keep all Shell stations in a safe condition for everyone.

Sanitization: Shell has taken stringent steps to ensure the disinfection of high-touch areas at its 950 stations nationwide. High-touch areas are touchpoints located at fueling areas, Shell Select and facilities areas that are often exposed or used by customers. Every hour, these high-touch areas such as petrol pumps, fuel nozzles, pin pads, dispenser air balancers, door handles, pay windows, cashier area, tissue dispensers, switches, taps and sinks are disinfected.

Food and Store Safety – Deli2go, Select and 3rd party food brands: Shell has implemented a take-away only or delivery orders during this time. Shell is also conducting hourly sanitization of all customers’ touchpoints including coffee machines touch screens, Deli2go countertops, pastry thongs and showcase handles.

Restrooms Cleaning Frequency – The frequency of cleaning for Shell restrooms has been increased to every hour with steps to ensure water and soap are always available. 

Social Distancing Markers at Stations – Social distancing marker will be placed in the stores, pay window area and Social Distancing poster at the store entrance.

Shell Malaysia Trading Sdn Bhd and Shell Timur Sdn Bhd Managing Director, Shairan Huzani Husain said, “We have approximately more than 10,000 number of site staff helping us ensure our stations continue to operate. These are our “site heroes” who are taking the extra added initiative to clean, disinfect, and continuously ensuring that we are able to power Malaysia and all the necessary transportation, ambulance, logistics and essential services that keep Malaysia going in this trying time. To them, I cannot express enough our heartfelt gratitude and we will do everything to keep them safe while on duty”.

Site Staff – Part of the safety efforts also includes tracking and monitoring the health of all Shell site staff, including the checking of their temperatures before the start of every shift. Shell site staff are fully equipped with face mask, nitrile hand gloves and comply to the social distancing to ensure their health and safety is taken care of. The priority is for them to stay safe whilst operating and working at the stations.

Shell urges all customers to remain vigilant in practicing meticulous safety habits such as use hand sanitisers frequently while at the stations. Shell also advises all customers to remove all gloves or plastics to avoid static contact while refueling.

For more information on Shell’s initiatives, please visit

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